FAQ

Couch Pillows Shop Help Menu

Order Status

How can I check the status of my order?
You can check your order status at any time by visiting our Order Status page. Simply enter your order number and the email address used at checkout to view real-time updates on your shipment.

I haven‘t received a confirmation email. What should I do?
Confirmation emails are sent automatically after an order is placed. Please check your spam or junk folder. If you still don’t see it, you can log into your My Account to view your order history and confirm that your order was successfully placed.

Can I change or cancel my order after it‘s been placed?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately through our Contact Us page. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the shipping process.

My Account

How do I create an account?
Creating an account is simple. Click on My Account and select “Sign Up.” You’ll need to provide your email address and create a password. Having an account allows you to track orders, save addresses, and view your purchase history.

I forgot my password. How can I reset it?
On the My Account login page, click “Forgot Your Password?” Enter your email address, and we‘ll send you a link to reset your password.

How do I update my account information?
Once logged into your account, you can update your personal details, shipping addresses, and payment methods at any time.

Shipping and Returns

What are your shipping options?
We offer a variety of shipping options to meet your needs. Standard shipping is available for most orders, and expedited shipping can be selected at checkout for faster delivery. You will receive a tracking number once your order ships.

How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. You can view estimated delivery times during checkout.

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return eligible items within our return window. Please visit our Shipping and Returns page for full details on how to initiate a return.

How do I return an item?
To return an item, please contact us through our Contact Us page to request a return authorization. We will provide you with instructions on where to send your return.

International Shipping

Do you ship internationally?
Yes, we ship to many countries around the world. International shipping rates and delivery times vary by destination. You can view available international shipping options at checkout.

Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. Please check with your local customs office for more information.

How long does international shipping take?
International delivery times depend on the destination and the shipping method chosen. Estimated delivery times are provided during checkout.

Guarantees

What guarantees do you offer?
We stand behind the quality of our products. All items are covered by our quality assurance guarantee. If you receive a defective or damaged item, please contact us immediately, and we will make it right.

Is there a satisfaction guarantee?
Your satisfaction is our priority. If you are not happy with your purchase, you may return it in accordance with our return policy. We are committed to ensuring you have a positive shopping experience.

Pricing and Billing

How are prices determined?
Our prices are competitive and reflect the quality of our products. We occasionally offer promotions and discounts, which will be applied at checkout.

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods. You can view the full list of accepted payment options at checkout.

When will my credit card be charged?
Your payment method will be charged at the time your order is placed. You will receive a confirmation email with your order details.

How do I use a discount code?
If you have a discount code, enter it at checkout in the designated field. The discount will be applied to your order total before you complete your purchase.

Buyer‘s Guide

How do I choose the right product for my needs?
Our Buyer’s Guide is designed to help you make an informed decision. It covers product materials, sizing, care instructions, and style tips to help you find the perfect match for your space.

What materials are used in your products?
We use high-quality materials to ensure durability and comfort. Product descriptions include detailed information about materials and construction.

How do I care for my product?
Care instructions vary by product. Please refer to the product page for specific care recommendations to keep your item looking its best.

Contact Us

How can I contact you?
We‘re here to help. You can reach us through our Contact Us page. We strive to respond to all inquiries promptly.

What are your support hours?
Our customer support team is available to assist you during regular business hours. We aim to reply to all messages as quickly as possible.

Do you offer live chat support?
Live chat support may be available during business hours. Please visit our website to check for the live chat option.